Frequently Asked Questions
- The images I am seeing are not current.
- When I print my charts, the images are breaking across two pages.
- I cannot access any more charts, because your home page says I have no downloads left.
- I'm having trouble manipulating the size of my charts when I try to print them from my PC.
The images I am seeing are not current.
Our download pages are coded to prevent your Web browser from "caching"—storing the temperature charts on your hard drive—so that you always receive the most current versions. Unfortunately, some browsers tend to cache the images anyway. If you are seeing old images, and our home page does not indicate that these images have not been refreshed due to cloud cover, there are two things you can do. First, try a "super reload" by holding the Shift key and clicking your browser's reload button. If the old images still appear, clear your browser's cache manually by going to Edit-->Preferences-->Advanced-->Cache in Netscape or to View-->Options-->Advanced-->Temporary Internet files-->Settings-->Empty Folder in Microsoft Internet Explorer.
When I print my charts, the images are breaking across two pages.
This may happen in some cases where the image is too large to be contained on one printed page. Macintosh users in particular should change their output scale in Page Setup to 85% or 90% if they experience this problem. PC users may actually wish to increase the output scale, expecially if two images are printing on the same page. From the Print menu, click the "Properties" button to the right of the printer name. Then click on the "Graphics" tab, and under "Scale" enter the desired value. Note: Some PC printers may find this setting under Page Setup, rather than Print.
I cannot access any more charts, because your home page says I have no downloads left.
Each time you download a set of charts, a weather report or fishing report, your access is logged and, depending on the type of plan you have, a download is deducted from your account. We make every effort to be accurate in our records; however, if you feel you have received this message in error, please contact us at 1-800-827-4468 during regular business hours.